GENERAL TERMS AND CONDITIONS
- Terms and Conditions of Customer Information
- Table of Contents
- conclusion of the contract
- Rates and payment terms
- Delivery and shipping conditions
- reservation of ownership
- Liability for defects (warranty)
- Redeem promotional coupons
- Current law
- competent court
Alternative dispute resolution
1) Scope of application
1.1 These General Terms and Conditions (hereinafter "GTC") (hereinafter: "Seller") apply to all contracts for the supply of goods concluded by a consumer or entrepreneur (hereinafter "the Buyer") with the Seller with respect to his Online Store goods shown. Subject to the customer's own circumstances, objections have been made, unless otherwise agreed.
1.2 A consumer within the meaning of these GCC is any natural person who performs an act for purposes that are not primarily attributable to his commercial or independent activity. An entrepreneur under these general conditions is a natural or legal person or a company with legal capacity acting in the exercise of its business or independent when it concludes an act.
2) Conclusion of the contract
2.1 Product descriptions in the online shop of the seller are not binding offers of the seller, but serve as binding offers of the customer.
2.2 The customer can make an offer via the online order form in the seller's online shop. After placing the selected items in the virtual shopping basket and completing the electronic ordering process, the customer issues a legally binding contractual offer for the items in the shopping basket by clicking on the button that completes the ordering process.
2.3 The seller can accept the customer's offer within five days,
by sending the customer a written order confirmation or an order confirmation in text form (fax or e-mail), the receipt of the order confirmation by the customer being decisive; or
by delivery of the goods ordered from the customer, the customer's acceptance of the goods being decisive, or
asking the customer for payment after placing the order.
In the event that there are several of the above alternatives, the contract will be concluded at the time when one of them occurs for the first time. The period for acceptance of the offer begins on the day following the sending of the offer by the customer and ends at the end of the fifth day after the sending of the offer. If the seller does not accept the customer's offer within the aforementioned period, the offer shall be deemed to have been rejected and the customer shall no longer be bound by his declaration of intent.
2.5 When submitting an offer via the seller's online order form, the seller stores the text of the contract and sends it to the customer in text form (e.g., email, fax, or letter) along with these general terms and conditions after the order has been shipped. However, the customer cannot request the contract text via the seller's website once the order has been sent.
2.6 Before sending the order via the seller's binding online order form, the customer can identify any input errors by carefully reading the on-screen information. An effective technical tool for better detection of input errors can be the zoom function of the browser, which enlarges the screen display. As part of the electronic ordering process, the customer can correct his entries using the usual keyboard and mouse functions until he clicks the button that completes the ordering process.
2.7 For the conclusion of the contract only the German language is available.
2.8 As a rule, order processing and contact will be carried out automatically by e-mail. The customer must ensure that the e-mail address provided for order processing is correct, so that e-mails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all emails sent by the seller or by third parties contracted by him for order processing can be delivered.
legal sales. The additional shipping and handling costs will be mentioned separately in the product description.
3) Right of revocation
3.1 In principle, the consumer has a right of withdrawal.
3.2 Further information on the right of withdrawal can be found in the seller's withdrawal guide.
4) Prices and payment conditions
4.1 Unless otherwise stated in the Seller's product description, prices quoted are total prices including statutory VAT. Additional shipping and freight costs are indicated separately in the corresponding product description.
4.2 All deliveries may, in individual cases, involve additional costs for which the seller is not responsible and which shall be borne by the customer. This includes, for example, costs of money transfer by credit institutions (e.g. transfer costs, exchange rate costs) or import duties or taxes (e.g. customs duties, import sales tax, etc.).
4.3 The form(s) of payment will be communicated to the customer in the seller's online shop.
4.4 If advance payment by bank transfer has been agreed, payment must be made immediately after conclusion of the contract, unless the parties have agreed on a later due date.
4.6 If the payment method "IMMEDIATELIJK" is selected, the payment will be processed through the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich (hereinafter referred to as "IMMEDIATELIJK"). In order to pay the invoice amount "IMMEDIATELIJK", the customer must have activated an online bank account with PIN/TAN procedure to participate in "IMMEDIATELIJK", identify himself during the payment process and confirm the payment order to "IMMEDIATELIJK". The payment transaction will be executed immediately afterwards by "SOFORT" and will be debited from the customer's bank account. For more detailed information on the payment method "IMMEDIATELIJK", the customer can go to the following Internet address: https://www.klarna.com/sofort/
5) Terms of delivery and shipping
5.1 Unless otherwise agreed, products are delivered by shipment to the delivery address specified by the customer. The delivery address indicated in the Seller's order process is decisive for the transaction. On the other hand, when choosing the PayPal payment method, the delivery address deposited with PayPal by the customer at the time of payment is decisive.
5.2 If the transport company returns the goods sent to the seller because the delivery to the customer was not possible, the customer shall bear the costs of the unsuccessful delivery. This does not apply if the customer is not responsible for the circumstance that led to the impossibility of delivery or if he was temporarily prevented from accepting the service offered, unless the seller has informed him of the service in advance for a reasonable period of time. In addition, this does not apply to the cost of shipping if the customer effectively exercises his right of withdrawal. In the event that the customer effectively exercises its right of withdrawal, the provision of the seller's withdrawal policy shall apply to the cost of the return.
5.3 Zelfinzameling is om logistieke redenen niet mogelijk.
5.4The goods will be dispatched immediately after confirmation of payment. On average, shipment takes place within 3 days at the latest.
The standard delivery time is 14 days, unless otherwise stated in the item description. The supplier does not send directly. The order will be shipped by the manufacturer as soon as the complete order is in stock.
If the supplier is not responsible for a permanent impediment to delivery, in particular a case of force majeure or non-delivery on the part of its own suppliers, even if the corresponding hedging transaction took place on time, the supplier shall be entitled to terminate the contract with the customer to the same extent. The client will be informed immediately and will be reimbursed for all services received, in particular payments.
6) Reservation of title
If the seller pays an advance, he retains ownership of the delivered goods until the purchase price has been paid in full.
7) Liability for Defects (Warranty)
7.1 If the object of purchase is defective, the provisions of legal liability for defects shall apply.
7.2 The customer is requested to make a complaint to the deliverer about the delivered goods with obvious transport damage and to inform the seller accordingly. If the customer does not comply, this does not affect his legal or contractual rights due to defects.
8) Exchange of promotional vouchers
8.1 Vouchers issued free of charge by the Seller within the framework of advertising campaigns with a specified period of validity and which cannot be purchased by the Customer (hereinafter referred to as "promotional vouchers") may only be redeemed in the Seller's online shop and only within the specified period.
8.2 Individual products may be excluded from the coupon campaign if the content of the coupon contains a corresponding restriction.
8.3 Promotional vouchers can only be redeemed before completing the ordering process. Subsequent settlement is not possible.
8.4 Only one discount coupon can be redeemed per order.
8.5 The value of the goods must be at least equal to the amount of the promotional voucher. The remaining credit will not be refunded by the seller.
8.6 If the value of the promotional voucher is not sufficient to cover the order, one of the other payment methods offered by the seller may be chosen to cover the difference.
8.7 The balance of a promotional voucher is not paid in cash or interest.
8.8 The discount coupon will not be refunded if the customer returns all or part of the goods paid for with the discount coupon within the framework of his legal right of withdrawal.
8.9 The promotional voucher is transferable. The seller may pay the respective owner, who redeems the voucher in the seller's online shop, with the effect of release. This does not apply if the seller has knowledge of the lack of justification, legal incapacity or lack of representation of the respective owner, or in the case of gross negligence or gross negligence.
9) Applicable law
All legal relations between the parties shall be governed by the laws of the Federal Republic of Germany, to the exclusion of the laws on the international sale of movable property. In the case of consumers, this choice of law shall only apply to the extent that the protection granted is not removed by the mandatory rules of the law of the country in which the consumer has his habitual residence.
(10) Competent court
If the customer acts as a merchant, as a legal entity under public law or as a special fund under public law with its registered office in the territory of the Federal Republic of Germany, the sole place of jurisdiction for all disputes arising from this contract shall be the registered office of the seller. If the customer is located outside the territory of the Federal Republic of Germany, the seller's place of business shall be the sole place of jurisdiction for all disputes arising from this contract, provided that the contract or claims arising from the contract can be attributed to the business or commercial activities of the customer. In the above cases, however, the seller shall in any case have the right to appeal to the court at the customer's place of work.
11) Exclusion of liability
11.1 Claims for damages by the customer are excluded, unless otherwise indicated for the following reasons. This shall also apply to the supplier's agent and vicarious agents if the customer makes claims for damages against these claims. Claims for damages on the part of the client due to damage to life, body, health or essential contractual obligations, which must be fulfilled in order to achieve the contractual objective, are excluded. This also does not apply to claims for damages for gross negligence or deliberate breach of duty on the part of the supplier or his legal representative or vicarious agent.
12) Alternative participation in a strike
12.1 The European Commission offers a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr
This platform will act as a contact point for the out-of-court settlement of disputes arising from online sales or service contracts involving a consumer.
12.2 The seller is not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration body.